Refund & Security
Refund Policy
Your satisfaction is our priority at Carma Med Spas.
Last updated: October 7, 2025
Secure Payments
Protects your payment and transaction information during refund processing.
Confidential Processing
Refund requests are handled securely and only by authorized staff.
Trusted Handling
Ensures your refund is processed safely, accurately, and only by authorized personnel.
Your Refund, Our Commitment
At Carma Med Spas, we provide professional online consultations with licensed healthcare providers. This refund policy explains when you may request a refund or reschedule an appointment and outlines cases where refunds are not applicable.
By using our services, you agree to the terms below.
By using our services, you agree to the terms below.
Refund Eligibility Notice
Refunds may be provided only if a technical or administrative error prevented your consultation from taking place.
What Information We Collect About You
We collect only the information necessary to deliver safe, secure, and personalized care
Personal & Appointment Details
To process your refund or reschedule request, we may collect:
- Your full name, email, and phone number
- Appointment date, time, and booking confirmation details
- Transaction ID or payment reference number
Consultation & Evaluation Records
To confirm eligibility, we may review:
- Whether your consultation was completed or interrupted
- Correspondence with your assigned healthcare provider.
Payment Information
- Payment method (credit card, debit, or online payment platform)
- Billing details required to issue the refund securely
Supporting Documentation
- In rare cases, we may request a government-issued ID for verification
Why We Have a Refund Policy
Professional Integrity
We ensure transparency in how consultation fees and rescheduling requests are handled.
Fairness & Compliance
Refunds are evaluated fairly, ensuring compliance with healthcare and payment regulations.
Service Reliability
We strive to maintain consistent, high-quality care through scheduled appointments.
When You Can Request a Refund
You may be eligible for a refund or reschedule if:
- A technical issue prevented your consultation from being completed.
- You were charged in error due to a payment processing issue.
- You canceled at least 24 hours in advance, and the appointment was not completed.
Refunds are reviewed case-by-case basis by our support team
Exceptions
Refunds are not available if:
- Your consultation has been completed with a licensed provider.
- You miss your scheduled appointment without notice.
- You decide not to proceed with treatment after a completed consultation
- You request a refund for any prescribed medication (handled directly by the dispensing pharmacy).
Missed or Rescheduled Appointments
If you need to cancel or reschedule, please do so at least 24 hours in advance. We will make every effort to accommodate your request and ensure your appointment is rescheduled promptly.
Keeping Your Refund Information Secure
Your refund-related data is protected with the same care as your medical and personal information.
- Refunds are processed through PCI-DSS-compliant systems.
- Access is restricted to authorized billing and support staff.
- Internal protocols ensure confidentiality and audit compliance.
- We never share your financial or medical information for marketing purposes
Legal & Compliance
We may disclose information if required by law, regulation, or court order to ensure full legal compliance.
Have Questions About Refunds?
+ (888) 655-5267
contact@carmamedspas.com
New York, NY 10165, Midtown East, Murray Hill
If you have any questions about these privacy policy, please contact us.